Lovebone Apparel - Return Policy

Lovebone Apparel - Return Policy

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Lovebone Apparel wants to ensure that you are completely satisfied with your purchase. If for any reason there is a problem, we will gladly offer returns and exchanges. You may return or exchange the item(s) in its original form within 30 business days of receiving your order. Should your selected item or items be out of stock, it is because we are waiting to receive our fresh designs hot off the press. Your item/s will ship out to you within 10-14 business days of ordering.

All returned items must be new and unused (original) state with all tickets/tags attached and deemed by Lovebone Apparel to be in an unworn/undamaged condition prior to being accepted for a refund or exchange. Used, worn or damaged product and/ or products out of the original packaging, with tags removed or missing accessories will NOT be accepted for refund or exchange.

Please include a copy of the packing slip with a note detailing the reason for returning or exchanging an item(s). Include your daytime phone number and email address on the packing slip. This will ensure a speedy processing of your product in the event we need to contact you. We will send you an e-mail notifying you of your return or exchange.

Please note these returns handling guidelines:

- Only merchandise purchased at Lovebone Apparel will be accepted.
- Returns will only be credited back to the original tender type based on the credit card on file with PayPal (Your credit card company determines the time it will take for the returned amount to be posted to your account.
- For refunds and exchanges on large orders, we may ask that you provide us with your name, address and telephone number for fraud prevention and audit purposes. Valid photo ID may be required to confirm this information.
- All items indicated as FINAL SALE are not eligible for a refund or exchange. Please do not return sale items to us.

The following fees are non-refundable:

• All delivery, shipping and handling charges (unless an error has occurred in the shipping of your order).

Return Address:

Pack your item(s) along with a copy of your original invoice and send the package to the following address:

LOVEBONE APPAREL
ATTN: RETURNS/EXCHANGES
c\o Fanton Residence
57 Beverly Hills Drive
Toronto, Ontario
M3L 1A2
Canada

Exchanges:

We charge a $4.00 processing fee plus the return shipping cost for all exchanges.

Include a copy of the original invoice and/or a DETAILED NOTE describing the item which you would like in exchange for the returned item. Be sure to include shirt style, size and name of character/design.

If by mistake, you received an item that is the wrong size, color, or completely different design from what you have ordered, please notify us within 3 business days and we will happily take care of our mistake.

Credit card refund:

Your credit card will be refunded upon receiving your returned item(s). It may take up to 3-4 business days for the refund to reflect on your billing statement.

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